Return & Refund Policy

DR HAIR CLINIC • Effective Date: 26/01/2026

DR HAIR CLINIC (“Clinic”, “we”, “our”, “us”) is committed to providing quality services. Please read our return and refund policy carefully before making any payment.

1. Consultation & Services

• All doctor consultations and services are non-refundable once completed.
• If appointment is cancelled before scheduled time, refund may be considered.
• No refund will be provided for missed appointments (No Show).

2. Appointment Cancellation

• Cancellation must be requested before appointment time.
• Late cancellations may not be eligible for refund.

3. Digital Payments / App Purchases

• Payments made via app or online are subject to platform policies.
• Refund requests must be raised within allowed time period.
• After that, refund depends on internal review.

4. Products (If Applicable)

• Return allowed only for damaged, defective, or wrong products.
• Request must be raised within 48 hours of delivery.
• Product must be unused and in original packaging.

5. Refund Process

• Approved refunds will be processed within 5–7 working days.
• Refund will be credited to original payment method.

6. Non-Refundable Cases

• Completed services
• Used products
• Missed appointments
• Change of mind

7. Policy Updates

DR HAIR CLINIC may update this policy at any time. Continued use of services indicates acceptance.